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Do You Know the Enemy of Leadership? In my lifetime I can recall a few life lessons that continue to haunt me. I would bet, and surely win, if we had an honest one-on-one session and compared leadership blunders, my bet is that you micromanaged your way to become a leader and failed, just like me. It took me some time to realize my mistakes. One of my big breakthroughs was when my team finally confronted me and said, ‘You do it because we will never get it right in the world according to Carm....

The Extreme Value of Shop Tours I will never forget putting a call out to shop owners who wanted to tour of Frank European in Las Vegas in November 2018. I was doing a live broadcast for Town Hall Academy from Franks highlighting the value of shop tours. Thirty shop owners showed up to not only give their input live, but to partake in the tour. This was during industry week in Las Vegas meaning AAPEX was over and it was SEMA’s last day. Frank Scandura, owner of Franks European, was as excited...

JASPER offers the GM 3.6L LLT engine option, available with Direct Injection (GDI) fuel injectors, fuel rails, injector harnesses and a fuel rail pressure sensor pre-installed. Please click on following link for information about this option, this tech tip also explains how to install the fuel system components. https://youtu.be/fMDVTVzaoN8...

Ready for Your Next Shop? I am one of the luckiest people in the industry, I get a chance to pull together smart people who have a passion for sharing and helping others. In the Town Hall Academy podcast panel discussions we cover the relevant topics of the automotive aftermarket. One ongoing conversation in the podcast is consolidation. Now and even stronger in the future, competition with national and regional chains will grow. Can you compete? You betcha! Even with a single location you compe...

Customer Service at the Highest Level When someone asks you to think of a company in your town known for excellent customer service, most people have a hard time thinking of more than one. Sometimes none. Are you one of them? Can you be? The process of becoming world class in customer service is a difficult journey and requires much more than an occasional meeting, poster on the wall or slogan. It is a process, not an event. It requires commitment from the CEO that is practiced with every move a...

Seeding Our Future Technicians is Your Responsibility. I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening to the ‘woe is me’ story, I asked, ‘How are we going to fix it?’ and no surprise, there were great answers to this question. The top solutions to the tech shortage are not new, but they will require action and if we do nothing to close the gap we have no one to blame but ourselves. We are hurting on a few different fr...

In a recent forum with three shop owners we discussed comeback prevention, they all agreed that prevention starts at the front door.  There were some very common themes that resonated with this discussion and I want to share four of them with you. It is all About Communication.When you provide enough information to a technician, the better the tech can handle the diagnosis. Asking good customer questions and writing a detailed repair order for the technician is the perfect start to a qualit...

Many service professionals have improved their businesses by documenting and honing their processes and systems. They also found that creating a strong unwavering culture that put their people first was a positive turning point in their business.  When your people come first, they take care of your customers and allow for organic sales growth. Your team and your customers are appreciated, and your systems ensure their success and satisfaction. When your business is firing on all cylinders,...

JASPER is pleased to announce an expansion to the current GM 6L80 Transmission line. Originally released in April 2011, this 6-speed transmission is now available on exchange for these additional applications: • Cadillac    2010 Cadillac CTS-V • Chevrolet/GMC    2010 Camaro (6.2L)    2012 Silverado, Sierra, Suburban, Yukon (6.0L, 4WD)    2013 Silverado, Sierra, Suburban, Yukon (6.0L, 4WD)    2014-2015 Silverado, Sierra, Suburban, Yukon (5.3L,...

JASPER’s is pleased to announce the availability of the GM 2.4L Ecotec Direct Injection, and Port Injection, engines.  These OHC engines are available on exchange for the following applications: (Direct Injection)                                      (Port Injection) 2010     &...